FAQ

At AEVIYA LTD, we want your shopping experience to be effortless, transparent, and reassuring. Here are answers to some of the questions we are most often asked. Should you need further assistance, our team is always happy to help.

1. Do you offer free shipping?

  • Yes. All orders within the United Kingdom ship free of charge.

  • For international orders, there is a £15 flat fee, but orders above £200 qualify for free worldwide shipping.

2. How long will delivery take?

  • UK orders typically arrive within 2–5 business days.

  • International orders usually take 7–15 business days, depending on customs and local couriers.

3. What is your return policy?

We offer a 30-day free return and exchange policy. If your chair does not suit your space, simply return it in its original condition and packaging. UK returns are always free; international customers may be asked to cover return shipping unless the product is faulty or damaged.

4. How do I start a return or exchange?

Please contact our support team at:
📧 support@aeviyaltd.shop
📞 +44 1296 163802
We will guide you through the process with care and efficiency.

5. What if my chair arrives damaged?

If your order arrives damaged, defective, or incorrect, AEVIYA LTD will cover all costs for return shipping and promptly arrange a replacement or refund.

6. Do your chairs come with a warranty?

Our chairs are crafted with durability in mind. While we do not offer a formal extended warranty, every product is covered by our 30-day satisfaction guarantee. For concerns beyond this period, please reach out to us — we are committed to finding a fair solution.

7. Do you ship outside the UK?

Yes, we proudly ship worldwide. Please note that customs duties or import taxes (if applicable) are the responsibility of the customer.

8. How can I contact you?

You can reach us at any time via email at support@aeviyaltd.shop.
Our support line +44 1296 163802 is available Monday – Friday, 9:00 AM – 6:00 PM GMT.

✨ If your question is not listed here, we warmly invite you to contact us. At AEVIYA LTD, no inquiry is too small — because every detail matters when it comes to comfort, trust, and design.